All of the products purchased from CTTK.com.my are delivered on First Order First Served basis.
Order Refund only applicable to the circumstances below:
- Product Discontinued.
- Product Malfunction or Wrong Product delivered.
Refund is NOT applicable for:
- Request after 7 days from the received date.
- Product damage by courier.
- Any item that has been worn, used or altered.
- Returned due to customer unreachable/not available at the location.
- Fresh and frozen foods.
- Opened consumable items.
- Products that have been opened or have a broken seal.
- All virtual tickets, mobile top up and any other type of services.
Refund options will be offered to customers as listed below:
Option 1: Product Exchange
- Exchange with other product(s) listed in CTTK.com.my
- If the value of the new item(s) exceeds the amount of the original item, the difference thereof should be paid by the customer.
- If the value of the new item is less than the amount of the original item, then the difference thereof will be converted to Cash Credit under customer’s CTTK.com.my account.
- Delivery charges of the new item will be borne by the customer.
Option 2: Convert payment to Cash Credit under customer’s CTTK.com.my account
- Paid amount will be converted to Cash Credit which can be fully redeemed for future orders.
- Customer will receive a notification via email whenever the Cash Credit Account is updated.
Option 3: Full refund to customer
- For payment that is paid through our payment gateway (eGHL), we will notify our payment gateway service provider to cancel the relevant transaction.
- Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer’s credit card statement.
- For other payment methods, customer will need to provide their bank details to CTTK.com.my.
- Please allow 7 to 14 working days for the refund process and a copy of bank slip will be forwarded to the customer.
Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.
For purchased items that is verified and agreed by CTTK.com.my where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be hand delivered to CTTK.com.my’s Store. We will not entertain any re-shipping request for such items.
Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side.
Any other cases that qualify for an exchange and return may incur a re-stocking fee.
- All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered (pick-up or delivery). No further dispute will be entertained after 3 working days from the received date.
- Return and refund policy will be checked from products page as well before proceeding for any further action, therefore, do check the product’s return and refund policy before purchasing.
- For all types of claims, please produce our original invoice(s) together with the purchased product(s).
Still have questions?
If you have any further questions or inquiries, please contact our customer service by sending an email to [email protected] or by calling us at +60 14-612 7498.
CTTK.com.my, CTTK Convenience Store and Marko Convenience Store has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.
Please send all return items to our following address:
CTTK Convenience Store
5-G, Nadayu Square, Nadayu 99 Persiaran Bestari,
Cyber 9, 63000 Cyberjaya,
- E-mail : [email protected]
- Tel : +60 14-612 7498